Categories
General faq
How do I watch concerts?
To watch any of our streaming concerts, you need to Sign Up and Subscribe to one of our subscription plans (Monthly or Annual). You can check out the subscription plans at Blue Frog+ Pricing
Will I be able to watch concerts from any location?
Yes. All our concerts are available worldwide as long as you have an internet connection.
Will I be able to replay the concert?
Yes. Video replays are included in your subscription. Add the concert as a Favourite for quick access.
How do I search for concerts?
Blue Frog+ has a powerful search function. Simply click the magnifying glass icon and use any search words. It searches concert's title and descriptions.
ACCOUNT FAQ
How do I login and watch?
If you have already signed up with a subscription, simply go to BLUEFROG+ and click the Sign In button. Otherwise, you need to sign up and have a valid subscription.
How do I sign up?
Step 1. Go to BLUEFROG+ and click the Sign Up button.
Step 2. Enter the Email Address you wish to use as the login and desired password.
Step 3. Accept the Terms and Conditions and press the Create account button.
Step 4. Fill in your First Name and Last Name.
Step 5. Choose your subscription plan (either Monthly or Annual). Note: you will save 2 months by choosing the Annual.
Step 6. Enter your credit card information.
Step 7. Enjoy watching over 100 live recorded concerts plus new concerts added frequently.
How do I reset my password?
Step 1. Click on the Sign In button.
Step 2. Click on the Forgot Password link below the password field on the login screen.
Step 3. Enter your Email Address and press the Submit button.
Step 4. Check your email for a Token that you use to choose a new password.
Step 5. Copy the Token and paste it into the Token field. Choose a New Password and press the Submit button.
Your password will be updated. Please login with your Email Address and new Password.
If you do not receive an email with a password reset token or still having trouble connecting, please contact support@inplayer.com.
How do I cancel my subscription?
We will be sorry to see you go. To cancel your subscription, you must be logged into BlueFrogPlus.com. Click on the person avatar in the top right corner and choose Payments (on mobile, click on menu, Payments).
Click on Change Subscription.
You will then see the button "Cancel Subscription"
How do I delete my account?
We will be sorry to see you go. To delete your account, you first need to cancel your subscription.
Then send an email to support@bluefrogstudios.ca requesting your account deletion. Be sure to specify the account's email address.
Payment FAQ
Is payment on your site secure?
Yes! All sensitive data we handle is sent via SSL and is part of the InPlayer secured system.
This is not indicated as a site-wide use of HTTPS as it is not; it’s purely the calls that need to be made via HTTPS such as private user details or payment information.
The security of the site is visible using any website inspection tool.
Why was my credit card declined?
Credit or debit card can be declined in the following cases:
1. Lack of funding.
2. The fraud control system flagged the user as suspicious.
Please contact your bank. For additional questions or assistance please search at the Inplayer Support Center.
Why didn't I get a 7 day free trial when I signed up?
Please note that free trials are tied to a viewer’s credit card, and not the BlueFrog+ account. If a second account is opened but the same credit card is used to purchase a second subscription, a second free trial will not be provided. A credit card can only be used once to obtain a free trial. This is intended to prevent abuse.
How do I update my credit card information?
To update your credit card information, you must be logged into BlueFrogPlus.com. Click on the person avatar in the top right corner and choose Payments (on mobile, click on menu, Payments).
Scroll down to the Payment method section, click on Edit Card and follow the prompts.
What is a CVV number and how do I find it?
The CVV Number (“Card Verification Value”) is the 3 digit number located at the back of your VISA®, MasterCard® and Discover® branded credit and debit cards. On your American Express® branded credit or debit card it is a 4 digit numeric code.
Other
Can I watch on multiple devices with my account?
Yes! But not at the same time.
Where can I find your Terms and Conditions?
By creating an account you automatically agree to the BlueFrog+ Terms of Use as well as our Privacy Policy
How do I play this on my TV?
There are many methods to play our premium concerts on your TV and sound system. By far the easiest is to mirror your mobile device onto the TV. Your phone would need to use some type of external device to connect. Some newer TV's have this device built in while others rely on a "box" like Roku or Apple TV or Google Chromecast.
Check your system's documentation on how to connect your phone. From there, it is just a matter of your phone browsing to https://bluefrogplus.com and signing in.
Here are some articles to help you get set up:
Apple TV Mirror or Airplay
Google Chromecasthttps://www.tomsguide.com/us/stream-video-tv-pc-mac-phone,news-18335.html
https://www.trustedreviews.com/how-to/how-to-stream-from-a-pc-to-a-tv-2937608
For a non-Smart TV Setup:Use a laptop HDMI output, & connect it to an HDMI input on your TV.
